Maintenance request

Fill in your details and describe your issue. Our technical team will contact you.

Before you send

Quick checks that solve many problems

Try these steps first. If the problem remains, send your request above.

Restart your router

Switch it off, wait 30 seconds, switch it on, then give it two minutes to start.

Check the cables

Make sure the power, network and fiber cables are firmly plugged in and not bent or damaged.

Look at the lights

Note which lights on your router are off, red or blinking, and tell us in your request.

Try another device

Check whether the problem is on one device only or on all of them.